Return Policy and FAQ
We accept returns of all items. You can check the following rules:
- Buyer can return or exchange all items
- Buyer must return item within 30 days of delivery
- Buyer is responsible for return shipping costs
- Buyer is responsible for loss in value (as agreed upon with seller) if an item isn't returned in original condition
Also, our shop accepts order cancellations in 12 hours. Buyer is responsible for making requests within this timeframe.
Frequently Asked Questions
Custom and personalized orders
We gladly accept personalized orders. Please contact us for details
Gift wrapping and packaging
We package all items with quality packing materials and use gift box for each one with free. This mean it is ready to send it as a gift to your friends and family. You can write a message in a card also with free.
Please contact us for wholesale orders. We will do my best.
All of the gemstones are original. The metal findings are 14-24K gold plated materials. So they don't darken and fade. But please take off your necklace before swimming and have a shower. The minerals in the sea water and in the swimming pool water may damage to the colors of beads and materials. So if you want to prolong the life of your necklaces, please pay attention to the notice.